Terms & Conditions

Welcome to Tree Ratna. We are truly grateful for your interest in our handcrafted products. By browsing our website or making a purchase, you are kindly agreeing to the terms and conditions outlined below.

We encourage you to read this page carefully, and please don’t hesitate to reach out if you have any questions — we’re always happy to help.

1. About Us

Tree Ratna is dedicated to sharing the timeless beauty of Nepalese craftsmanship with the world. Every product we offer is carefully handmade in Nepal and shipped directly to you with love and care.

2. Acceptance of Terms

By using our website or placing an order, you agree to abide by these Terms of Service. These terms apply to all visitors, users, and customers of Tree Ratna.

We may update or modify these terms from time to time. Continued use of our website after any changes means you accept those updates.

3. Who Can Shop With Us

To make a purchase on our site, you must be at least 18 years old or the age of legal majority in your country. By placing an order, you confirm that you meet this requirement.

4. Product Details

We take great care in providing accurate descriptions, images, and pricing for all our products. Since each item is handmade, you may notice slight variations in color, size, or texture — which we believe adds to the charm and uniqueness of every piece.

5. Prices & Payments

We try to give a fair price as much as possible, but due to different external & internal factors the prices may be updated without prior notice.

We accept secure payments through trusted methods. By placing an order, you authorize us to charge your selected payment method for the total amount.

6. Shipping & Delivery

We are pleased to offer free worldwide shipping on all orders. Your items will be shipped directly from Nepal via DHL, and delivery usually takes 4 to 10 business days.

For more details, please refer to our Shipping Policy.

7. Returns & Refunds

We want you to be truly happy with your purchase. If for any reason you’re not satisfied, you may request a return within 7 days of receiving your item. For full details, kindly see our Return & Refund Policy.

8. Intellectual Property

All content on our website — including product images, descriptions, logos, and branding — is the property of Tree Ratna and is protected by copyright and other laws. We kindly ask that you do not copy or use our content without written permission.

9. Responsible Use of Our Site

We ask that all visitors use our website respectfully and legally. Please do not misuse the site, attempt to breach security, or interfere with the shopping experience of others.

10. Limitation of Liability

We strive to provide a safe and reliable shopping experience. However, Tree Ratna shall not be held responsible for any indirect or incidental issues that may arise from using our website or products, to the extent permitted by law.